Refund Policy

Super IPTV Refund Policy - 7-Day Money-Back Guarantee

At Super IPTV, we stand behind the quality of our premium streaming service. We offer a comprehensive 7-day money-back guarantee to ensure your complete satisfaction with our 24,000+ live channels and 150,000+ VOD content library.

Thank you for choosing Super IPTV as your premium IPTV provider. We are committed to providing you with the best possible streaming experience with crystal-clear 4K/HD quality, zero buffering, and access to all major sports, movies, and entertainment channels worldwide. If, for any reason, you are not completely satisfied with our service, we invite you to review our comprehensive refund policy below.

Our 7-Day Money-Back Guarantee

We offer a full 7-day money-back guarantee on all our subscription plans. If you are not satisfied with our service within the first 7 days of your purchase, simply contact our support team, and we will process a full refund, no questions asked.

Refund Eligibility Requirements

To qualify for a full refund under our money-back guarantee, the following conditions must be met:

• The refund request must be submitted within 7 calendar days of your original purchase date
• You must provide valid proof of purchase (order number, transaction ID, or email confirmation)
• Your account must be in good standing with no violations of our Terms of Service
• The service must not have been used for commercial purposes, reselling, or unauthorized sharing
• You have made a genuine attempt to resolve any technical issues with our 24/7 support team

Non-Refundable Items

The following items are not eligible for refunds:

• Subscription renewals after the initial 7-day period.
• Gift cards or promotional codes.
• Services that have been fully used or expired.

How to Request a Refund - Simple 4-Step Process

Requesting a refund from Super IPTV is quick and straightforward. Follow these simple steps:

1. Step 1 - Contact Support: Reach out to our support team via WhatsApp at +212680293620 or email at support@superiptv.pro. Our team is available 24/7 to assist you.
2. Step 2 - Provide Information: Share your order number (found in your confirmation email) and briefly explain your reason for requesting a refund. While optional, this feedback helps us improve our service.
3. Step 3 - Verification: Our team will verify your purchase details and eligibility. This typically takes less than 1 hour during business hours.
4. Step 4 - Refund Processing: Once approved, your refund will be processed within 24-48 hours and credited back to your original payment method.

Refund Processing Timeline

Understanding when you'll receive your refund:

• Approval Time: Refund requests are typically approved within 1-24 hours
• Processing Time: 24-48 hours after approval
• Credit Card/Debit Card: 5-10 business days to appear in your account
• PayPal: 1-3 business days
• Other Payment Methods: Up to 14 business days depending on the provider

Before Requesting a Refund - Let Us Help!

Over 90% of technical issues can be resolved within minutes by our expert support team. Before requesting a refund, we encourage you to contact us for assistance. Common issues we can fix immediately include:

• Buffering or Freezing: Usually resolved by optimizing your internet connection or app settings
• Login Problems: We can verify credentials and reset passwords instantly
• Channel Loading Issues: Often fixed by clearing cache or updating the app
• EPG Not Working: We can manually refresh your EPG data
• Device Compatibility: We'll help you find the best app for your specific device

Our support team has helped thousands of customers resolve issues and continue enjoying our service. We're confident we can help you too! Contact us via WhatsApp at +212680293620 for instant assistance.

Alternative Solutions to Refunds

If you're experiencing issues or concerns, consider these alternatives before requesting a refund:

• Plan Downgrade/Upgrade: Switch to a different subscription tier that better fits your needs
• Device Change: Try the service on a different compatible device
• Extended Trial: In special cases, we may offer additional trial time to ensure satisfaction
• Account Credit: We can apply credit to your account for future use
• Technical Support Session: Schedule a one-on-one setup assistance call with our team

Why Customers Rarely Request Refunds

Super IPTV maintains one of the lowest refund rates in the industry (less than 2%) because:

• 99.9% uptime guarantee with premium 20Gbps servers
• Anti-freeze technology eliminates buffering issues
• 24/7 expert support resolves issues within minutes
• Free 24-hour trial lets you test before committing
• Simple setup process takes less than 5 minutes
• Compatible with all major devices and platforms
• Regular updates and improvements to service quality

Contact Our Refund Department

For refund requests or questions about our refund policy, contact us through any of these channels:

• WhatsApp (Fastest): +212680293620 - Available 24/7 with average response time under 5 minutes
• Email: support@superiptv.pro - Responses within 2-4 hours
• Contact Form: Visit our contact page
• Live Chat: Available on our website during business hours

Our Commitment to You

Super IPTV has been providing premium IPTV services since 2018 with thousands of satisfied customers worldwide. Our 7-day money-back guarantee demonstrates our confidence in service quality and commitment to customer satisfaction. We want every customer to have an excellent streaming experience, and we'll do everything possible to ensure that happens.

Whether you need technical support, have questions about features, or want to explore our 24,000+ channel lineup, our team is here to help. We believe in building long-term relationships with our customers through exceptional service and support.

Last Updated: January 2026 | Super IPTV reserves the right to modify this refund policy at any time. Changes will be posted on this page.