Refund Policy
Our Commitment to Customer Satisfaction
Thank you for choosing Super IPTV. We are committed to providing you with the best possible streaming experience. If, for any reason, you are not completely satisfied with our service, we invite you to review our policy on refunds and returns.
7-Day Money-Back Guarantee
We offer a full 7-day money-back guarantee on all our subscription plans. If you are not satisfied with our service within the first 7 days of your purchase, simply contact our support team, and we will process a full refund, no questions asked.
Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The refund request must be made within 7 days of the original purchase date.
- You must provide proof of purchase (order number or transaction ID).
- The service must not have been violated according to our Terms of Service (e.g., re-streaming, sharing accounts).
Non-Refundable Items
The following items are not eligible for refunds:
- Subscription renewals after the initial 7-day period.
- Gift cards or promotional codes.
- Services that have been fully used or expired.
Refund Process
To initiate a refund, please follow these steps:
- Contact our support team via email at support@superiptv.pro or through our WhatsApp support channel.
- Provide your order number and a brief explanation of why you are requesting a refund (optional, but helps us improve).
- Our team will review your request and process the refund within 24-48 hours.
- Once processed, the refund will be credited back to your original payment method within 5-10 business days, depending on your bank or payment provider.
Technical Issues
If you are experiencing technical issues with our service, we encourage you to contact our support team before requesting a refund. Many issues can be resolved quickly with simple troubleshooting steps. Our team is available 24/7 to assist you.
Contact Us
If you have any questions about our Refund Policy, please contact us:
- By email: support@superiptv.pro
- By visiting this page on our website: Contact Us
Last Updated: January 2025